Warranty For Dream Series Mattresses
A warranty is
a vote of confidence from the manufacturer of any given product. If
you believe in your products, and you know they will last, it makes
sense to put a comprehensive warranty on them. All of our memory foam
products are made in America and come with industry-leading warranties.
When you sell a high quality product like Sleep Aid does, you can
afford to back it up. Don't accept low-quality imitations that carry
shorter warranties. Insist on the best... insist on Sleep Aid.
DREAM
SERIES MEMORY FOAM MATTRESS
20 Year Limited Warranty
The Company warrants
that your Mattress will be free from defects in material and workmanship
as described in this Limited Warranty.
Length of Warranty
This warranty
begins on the day you purchase your Mattress. If your sleep set is
repaired or replaced, this limited warranty will not be renewed or
extended. The length of the warranty is dependant on what you purchased.
This 20-year warranty is divided into two parts. One being prorated
and one part non-prorated. The first 10 years are non-prorated. The
last 10 years are prorated, at a rate of 10% per year. So that by
the beginning of the eleventh year you'll have a 90% replacement value.
This Warranty
Covers..
Only the following
items during normal wear:
Therapeutic Mattress
or Overlay:
*Compression of
foam in base portion, greater than 1”
*Body indentations
of 1" or greater on both sides.
*Excessively lumpy
feel.
*Sagging, but
only when a mattress has been continuously supported by a matching
foundation (or equivalent) with an appropriate frame and center support
having at least 5 legs or 5 cross slats for all sets.
Therapeutic
Foundation:
*Splitting of
the wood frame, due to poor securing.
*Squeaks, rattles
or noises, while in a stationary position.
*Unstappling of
material from substrate
*Bent, loose or
defective beams and/or center support rail.
*Loose or broken
foundation wire. *Compression of foam modules.
*Sagging, but
only when continuously supported with an appropriate frame with a
rigid center support having at least 5 legs or 5 cross slats for queen
and king sets.
This Warranty
Does Not Cover:
*Therapeutic Mattress
Fabric, 100% Cotton Terry Cloth and or Sherpa (including stains, soiling
or burns).
*Foundation border
wires (which run along the perimeter of the foundation) bent due to
moving or bending the foundation.
*Structural damage
due to using an improper bed frame. This warranty applies to queen
and king size mattress or foundation ONLY if used on an appropriate
frame with a rigid center support having at least 5 legs or 5 cross
slats.
*Therapeutic Mattress
or Mattress Overlay bedding sold "as is", and floor models.
*Bed height.
*Comfort preference.
*Body indentations
of 1" or greater on only one side. *Body indentations less than
1" on both sides. * Therapeutic Mattress damage due to an inappropriate
foundation. A mattress is designed for full performance when used
in conjunction with a matching foundation as a part of a total sleep
set.
*Sheet fit. *Replacement
of another piece in the sleep set, unless such other piece is also
defective. *Mattress or foundation damage due to abuse.
*Transportation
cost.
If A Warranty
Problem Occurs...
In the unlikely
event that a defect that is covered in this warranty occurs with your
new Therapeutic Mattress or foundation, contact the retailer where
you made your purchase. If you cannot reach this store, or if you
have moved, for further instructions write directly to the address
printed on the law label of your new sleep set. If a defect that is
covered occurs during the no-charge period, we will repair or replace
(at our option) the defective Therapeutic Mattress, Overlay and/or
defective foundation within a reasonable period of time. If a problem
occurs after the no-charge period, but prior to the end of the warranty
period, The Company will repair or replace (again, at our option)
the defective product with a charge to you as determined from the
warranty schedule.
In order for this
limited warranty to be valid: you must provide a copy of the original
store receipt or other proof of date, place of purchase and purchase
price, and you must provide the law label from the defective product.
You must be the original consumer purchaser from one of our authorized
dealers in the United States, Puerto Rico or Canada. Also the Warranty
activation /registration card must have been completed, and then received
by us within 21 days of your purchase, to activate the warranty.
If at the time
of product service, identical materials are not available, The Company
reserves the rights to substitute material of equal or higher value,
or, at our option, provide a refund. Transportation costs for the
product to and from the store or the factory, as applicable, must
be paid by you.
The Company reserves
the right to refuse service and invalidate this warranty when, upon
inspection, the Therapeutic Mattress or Overlay or set is found to
be in an unsanitary condition or when product failure is due to causes
other than defective workmanship or materials. Please refer to the
"Do's & Don'ts of Bedding Care" section for proper sleep
set care.
Exclusive Remedy
/ Other Limitations
ANY AND ALL IMPLIED
WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION
THE TERM OF THIS LIMITED WARRANTY WHICH BEGINS WITH THE DATE OF PURCHASE
BY THE CONSUMER. THE SERVICE TERMS STATED IN THIS WARRANTY SHALL BE
THE CONSUMER'S SOLE AND EXCULSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE
DURING THE WARRANTY PERIOD. CONFOURM THERAPEUTIC PRODUCTS COMPANY
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING
OUT OF THE USE OR INABILITY TO USE THIS PRODUCT, OR FOR THE BREACH
OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY. The Company does
not warrant that this product is suitable for any person's medical
condition. The Company makes no warranty beyond what is contained
in this writing.
This warranty
gives you specific legal rights, and you may also have other rights,
which vary from state to state. The Company does not authorize any
person to create for it any other obligation or liability in connection
with this warranty.
Do's &
Don'ts Of Bedding Care
DO give your new
sleep set time to "air" upon removal from its plastic packaging.
Dispose of all plastic packaging as soon as possible.
DO carry your
mattress from place to place in its disassembled subcomponents. It's
easier to handle and less likely to damage the mattress. Then reassemble
for use once you have reached the final destination.
DO keep your bedding
clean. We suggest using a mattress pad, especially if children use
the bed. IMPORTANT NOTE: If you are prone to night sweats or you perspire
abnormally while sleeping, it is recommended that you use a minimum
of one mattress pad that has a moisture barrier to protect the memory
foam portion of the foam from getting any perspiration in it at all.
If you need a cover with the moisture barrier, contact the retailer
or us, we have the BEST. Perspiration is one of the most damaging
things for memory foam! If your Mattress becomes exposed to perspiration
repeatedly this will void the warranty. Even though it is designed
to reduce night sweats from the unique air channeling please use good
judgment to ensure the longevity of the Mattress.
DO replace the
foundation when purchasing a new mattress. Old foundations may not
provide adequate support. If your new mattress is sagging with an
old foundation, it may appear that your new mattress is sagging when
it is really the foundation, which supports the entire mattress.
DO use an appropriate
frame. Using a support frame will validate your warranty. A frame
with center support for queen and king size sets is the appropriate
frame.
DON'T PLACE NEAR
OPEN FLAME OR EXPOSE TO FIRE. THIS MATTRESS IS NOT FLAME- OR FIREPROOF
AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. WHEN
IGNITED, SOME BEDDING MATERIALS CAN BURN RAPIDLY AND EMIT SMOKE AND
HAZARDOUS GASES.
DON'T smoke in
bed. This mattress is manufactured as required by federal law to resist,
but not necessarily eliminate, ignition by smoldering cigarettes.
DON'T carry mattress
using just the terry cloth cover as support. This may rip the cover.
DON'T allow anyone
jump, stand or bounce on your mattress. It is not constructed for
this kind of weight concentration.
DON'T let your
mattress get wet. * Protect it from water or other liquids
DON'T use dry
cleaning fluid or any type on your mattress. These chemicals will
damage some of the construction materials.
DON'T attempt
remove the law tag or identification labels at the end of your mattress.
This serves as a means of identification to establish your warranty
rights.
*Avoid getting
mattress wet. If need be it can be cleaned, by using water and mild
detergent (soap). Must be rinsed well enough to get the soap out completely.
Squeeze excess moisture out by rolling and compressing material. Preferred
drying method is on a well-ventilated surface in a non-humid (dry)
environment. E.g. Surface of trampoline would work very well for drying.
Do NOT let mattress sit in direct sunlight for more then 24 hours
outside. Anymore then two days in the direct sunlight will void this
warranty.
