is an online retailer specializing in memory foam products. We are
one of few retailers who have been authorized to sell Sleep Aid products,
online or off. We consider this a privilege and a charge of responsibility,
and we take that responsibility very seriously.
demands a very high
level of customer service from their vendors; they don't want to be
associated with a company who doesn't make the customer their number
one priority. That's why at
the customer is our only priority.
Located in sunny Southern California, the folks down at A1Mattress.com would
love to hear from you. We're available at almost any time of the day, ready
to help you out in any way we can. Just give us a call.
It is the customer's responsibility to thoroughly inspect
the memory foam for any freight damage or manufacturer's defects and
report to us within 3 days. Memory Foam damaged in shipping will be
exchanged for another new item at no cost to the customer. Customer
has 90 days from the time the item is received to return for a full
refund of the purchase price less the original delivery and return
shipping costs*. It is strongly suggested that photos be taken of any item returned to
us from all angles of the item top and bottom before shipping back to us to release
yourself of liability should damage occur in shipping.
Returned memory foam items must be received in "like
new" condition in the original packaging and materials. Memory
Foam items not in the original box cannot be returned. All returns
must be accompanied by a Return Authorization Code or they will be
refused by our receiving department. Customer must call 800-538-7960
to obtain a Return Authorization.
Cancellation: Customers that cancel or refuse delivery of
shipped merchandise will be charged for all shipping costs and assessed
a 10% restocking fee. Customers who cancel their order prior
to shipment will be assessed a 6% fee to cover credit card processing
*All returned toppers are subject to a $50 fee
to cover shipping and handling costs. For mattresses, the fee is $200.
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More Information On:
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How Sleep Aid Foam
Can Help You Sleep